Shipping policy
SHIPPING DESTINATIONS
We ship throughout Canada, to the United States and to many international destinations. Available shipping options and rates are displayed at checkout based on your order and delivery address.
SHIPPING WITHIN CANADA
Standard shipping: $10 CAD
Free standard shipping: Orders $100 CAD+ after discounts and before taxes
Tracking: Included
Express shipping is available for eligible orders at an additional cost, calculated at checkout.
SHIPPING TO THE UNITED STATES
Canada Post USA Air without tracking: $15 CAD
Canada Post Tracked Packet USA with tracking: $18 CAD
Free standard shipping: Orders $100 CAD+ after discounts and before taxes
Tracking depends on the shipping service selected. Please review your chosen option at checkout if tracking is important to you.
INTERNATIONAL SHIPPING
Shipping rates for destinations outside Canada and the United States are calculated at checkout. Available services depend on your delivery address and the items ordered.
Some international services include tracking, while others do not. Please review the service details before placing your order.
ORDER PROCESSING & DELIVERY
Orders are normally dispatched within 1–3 business days, excluding weekends and statutory holidays.
Depending on the products ordered, shipments may leave from Victoria or Vancouver, British Columbia, using Canada Post or UPS. Items in the same order may ship separately and arrive at different times.
Estimated delivery times are displayed at checkout and are separate from order processing time. Customs processing, carrier disruptions and other delays may affect delivery.
INTERNATIONAL DUTIES & TAXES
Orders shipped outside Canada may be subject to import duties, taxes, brokerage fees or other customs charges. These are separate from shipping costs unless expressly stated otherwise at checkout.
Any import charges collected by us will be displayed at checkout. Depending on the destination and shipping service, charges that have not been prepaid may be collected by the carrier or customs authority and are the recipient’s responsibility, subject to applicable law.
DISCREET PACKAGING & PRIVACY
All orders are shipped in discreet packaging.
For information about how we collect, use and protect your personal information, please read our Privacy Policy.
SHIPPING QUESTIONS OR ISSUES
If you have a shipping question or your shipment is delayed, missing or damaged, email info@intamopleasurables.com with your order number so we can help.